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More information on securing your T-Mobile ID is available here. More information on updating the PIN on an account can be found here.Ĭustomers may also choose to enable multi-factor authentication for access to their account via My. For the vast majority of customers, this is a reasonable level of protection.
Having a strong and complex PIN that is frequently changed and can’t be easily guessed or obtained is a simple effective way to secure an account. We also use this PIN to authenticate customers when they call Care.
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All accounts have this protection and a customer’s number cannot be ported without verification of that PIN. Continuously planning, testing, and implementing a variety of technical improvements to identify and respond to risks and fraud attempts.Īll T-Mobile accounts are assigned a 6-15 digit PIN.
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There is no silver bullet when it comes to data security and T-Mobile is constantly evolving its safeguards to respond to new risks and new ways used to commit fraud, including: What T-Mobile is Doing to Keeping Customer Accounts Safe Fraudulent porting happens when a fraudster gains access to the victim’s mobile account information, often by phishing the account password, to port the victim’s number to a new account at a new carrier. Allowing customers to port their numbers is a legitimate practice and an important freedom that helps customers choose carriers and plans that best suit their needs. Porting a phone number occurs when a customer chooses to change carriers but wants to keep their number. Fraudsters may use the victim’s personal information or mobile account information, including phished passwords or fake IDs, to impersonate the real customer and make the SIM card change. SIM swap fraud happens when a customer’s phone number is assigned to a new SIM card and mobile device without their knowledge or consent.
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Swapping the line assigned to a SIM card between devices is a legitimate service that allows customers to upgrade or replace a lost or stolen device. Understanding the Different Types of Account Takeover Fraud These are criminal attacks and it’s an industry-wide problem that many are working hard - individually and collectively - to prevent. The goal is often gaining access to the customer’s financial, email and social media accounts, and wireless phone numbers are usually targeted as the first step because many platforms and apps rely on a one-time PIN sent via text or phone call to authenticate their customers. The applications used on our devices - and the information accessed through them - are extremely valuable and, unfortunately, increasingly attractive to criminals and fraudsters who want access to our information.Īccount takeover fraud occurs when a criminal takes control of a wireless customer’s account and phone number so they can send and receive calls and texts as if they were the customer. This shift in consumer and business behavior means there is increasingly more value attached to our devices than just the initial price tag. Nowadays, mobile devices are more than phones - they’re where we do our banking, how we work when away from the office, how we shop and consume entertainment with movies, music and news on the go. There is no doubt that wireless technology and device innovation have transformed our day-to-day lives, changing the way we work, play and stay in touch with family and friends.